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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the total number of times the search has been made with the search string containing the title of the document
B) the number of times documents were clicked on as a result after a particular answer
C) the total number of times documents were clicked on
D) the number of times the "Is this answer helpful?" option has been selected as "Yes"
E) the number of cases linked to the top answer

2. You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?

A) The tuning process automatically corrects it.
B) Knowledge Advanced does not accept words that are not in the dictionary.
C) You must correct the spelling manually.
D) You must check if alternative synonyms exist.

3. Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. FetchContact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A".
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet allthe requirements?

A) String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
B) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
C) String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like 'A%' ORDER BY Contact.First;
D) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;

4. In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

A) Ctrl + A
B) Ctrl + O
C) Ctrl + T
D) Ctrl + N

5. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A) The answer status is not set to public or custom status of status type "public".
B) There is no search term added in the answer keyword list.
C) The answer is not assigned to any product/category that is visible to a customer.
D) There is no display position defined for the answer article.
E) The answer article is not assigned to any staff member/staff agent.
F) There is no answer content added to the answer article.

Solutions: