Salesforce BA-201

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?

A) Work with subject matter experts to perform UAT in a sandbox.
B) Work with the quality assurance (QA) team to perform UAT in a sandbox.
C) Work with the solution architect to perform unit testing in a sandbox.

2. The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?

A) Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
B) Document user stories and clarify business needs so IT can deliver results based on the requirements.
C) Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.

3. Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?

A) A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
B) Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
C) A sales rep can view current information directly in the Lead and Contact records.

4. The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

A) User stories are fixed upon stakeholder approval.
B) User stories specify which technical components are impacted.
C) User stories encourage iterative development.

5. Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?

A) Scalability
B) User adoption
C) System downtime

Solutions: