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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What is one use case for using multiple action maps on a website?
Response:

A) Routing inbound emails
B) Managing IVR prompts
C) Supporting different user journeys and outcomes
D) Limiting workforce management access

2. A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

A) False
B) True

3. In the Journey Panel, what does the lightning bolt icon typically indicate?
Response:

A) Visitor error
B) Triggered action map
C) High agent satisfaction
D) Abandoned session

4. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As log files
B) As agent performance scores
C) As event bubbles with timestamps
D) As node-based flowcharts

5. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:

A) False
B) True

Solutions: