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How much does ServiceNow Certified CIS CSM costs
- Types of questions: Performance Based Questions
- Length of Exam: 85 min
- Examination Fees: $400 USD
- No of Questions: 85 Questions
- Examination Name: ServiceNow Certified CIS CSM
- Passing Score: 60% or higher
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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Exam Topics of ServiceNow Certified CIS CSM
The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:
- Proven Practices for Implementation
- Baseline Application Functionality
- Business Cases / Use Cases
- Architecture and Security
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The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Implementation solutions that work in conjunction with baseline application functionality
ServiceNow CIS-CSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Omni-channel and Customer Interaction | - Customer service portal configuration - Email, chat, and portal interactions |
| Topic 2: Reporting and Performance Analytics | - Reporting for case and SLA tracking - Performance Analytics dashboards |
| Topic 3: Implementation Planning and Overview | - Customer Service Management (CSM) architecture and components - Implementation methodology and best practices |
| Topic 4: Core CSM Configuration | - Entitlements and SLAs - Case management configuration - Account and contact management |
| Topic 5: Integrations and Data Management | - Data import and transformation - Integration with external CRM/ERP systems |
| Topic 6: Workflows and Automation | - Assignment rules and routing - Flow Designer usage for CSM processes |
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