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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which option should you useto create or configure queues?

A) Configuration > Site Configuration > Message Bases
B) Configuration > Application Appearance > Customizable Menus > Custom Menus
C) Configuration> Site Configuration > Configuration Settings
D) Configuration > Application Appearance >Customizable Menus > System Menus

2. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A) Report Command
B) Content Pane
C) Workspace Ribbon
D) Global Ribbon
E) Workspace

3. Which two statements are true about chat surveys?

A) You can create a chat rule to email a transactional survey to a customer after a chat session.
B) You cannot link customer data back to the chat that is submitted.
C) You can send a chat survey only while a customer is on the chat.
D) You can create a chat rule to pop up a transactional survey at the end of a chatsession.

4. Whichtwo statements are true about generic objects?

A) They can be used with standard objects.
B) They automatically consider apackage to consist of custom objects.
C) They require the type of data to be set dynamically.
D) They are used when working with custom objects only.
E) They belong to a stand-alone class that is not derived from an RN object.

5. Which setup sequence is usedto give permissions to an individual to access an application?

A) Navigation set > Profile > Staff Account
B) Profile > Navigation set > Staff Account
C) Staff Account > Profile > Navigation set
D) None. No sequence is required.

Solutions: