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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
B) Modify the default values in the Capacity fields for the channels.
C) In the Work Assignments section, modify the default value in the Capacity field to a new value.
D) Select the Manage Capacities task.

2. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Modify the original base locales of the articles to match the target language.
B) Enable new locales for the languages to be used and provision designated users to translate the articles.
C) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
D) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

3. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) The hierarchical structure of the categories helps to improve the service request classification.
B) Categories facilitate the assignment of an agent to the service request.
C) Categories determine the steps an agent must follow to close the service request.
D) Filter the selection of the product related to the service request, when filtering by a particular category.
E) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

4. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Status
B) Title, Status, Problem Description
C) Title
D) Title, Category, Severity, Status
E) Title, Category, Severity

5. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) Add a message to a Service Request.
B) Create a Service Request.
C) Chat with an Agent about a Service Request.
D) View and edit attachments to a Service Request.
E) Delete a Service Request.

Solutions: