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Oracle 1z0-562

1z0-562

Exam Code: 1z0-562

Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

Updated: May 26, 2026

Q&A Number: 77 Q&As

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Oracle 1z0-562 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure and Manage Adjustments
  • Apply Business Object Life Cycle
  • Business Object Business Rules
Topic 2
  • Manage Field Activities and Field Orders
  • Locate Help Documentation and Text
  • Use and Maintain Control Central
Topic 3
  • Configure and Manage Credit & Collections and Overdue Processes
  • Determine Customer Account Structure
Topic 4
  • Configure using Bundling Capabilities
  • Navigate the Oracle Utilities Customer Care and Billing User Interface
Topic 5
  • Configure the Case Management Functionality
  • Configure and Manage Meters and Items
Topic 6
  • Manage Overpayment and Payment Distribution
  • Manage Payment Arrangements and Pay Plans
Topic 7
  • Maintain Service Cycles, Routes and Field Activity Upload
  • Use the Oracle Utilities Application Framework
Topic 8
  • Configure using Business Object Elements
  • Maintain and Manage Customer Information
Topic 9
  • Route Management and Field Activity Upload
  • Configure and Manage To Do Functionality
  • Understand Maintenance Objects

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

Brief Details

Following are the quick details related to the Oracle 1z0-562 Certification Exam

  • Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.

  • Duration: 120 minutes

  • Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.

  • Exam type: Multiple Choice Questions

  • Exam Code: 1z0-562

  • Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

  • Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal

  • Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates

  • Number of Questions: 70 Questions

  • Pass Score: 60%

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