Avaya 3306

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Avaya 3306 Exam Syllabus Topics:

Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Reboot the server
B) Make sure that the user is added under selected agents
C) Verify the Randomizer rule is saved
D) Verify the Event rule is saved
E) Make sure the rule is set to active

2. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Business Rules
B) Agent user configuration
C) Groups
D) Workstations
E) Workplaces

3. To configure the system's foundation data, which Avaya Quality Monitoring web client do you need to access?

A) Reporting
B) System Administration
C) Evaluations
D) Search and Replay

4. Which reports provides a summary of the current configuration of the Avaya Quality Monitoring system?

A) Additional -> Custom Events -> Activity Report
B) Configuration Report - > System Report -> Block Monitor Report
C) Additional -> Custom Events -> System Administration Report
D) Configuration Report - > System Report -> System Configuration Report

5. A technician has successfully completed installing the Enterprise Reporting server. The Enterprise Reporting URL is launched, and the success of the installation needs to be verified.
Which login credential should be supplied so login can occur?

A) eqadmin with password passion
B) cslogin with password passion
C) ws_admin with password cs
D) eadmin with password password

Solutions: