Cisco 642-241

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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which Cisco Unified IP phone model is incompatible with Cisco Unified Contact Center Enterprise Desktop Silent Monitoring 8.0(x)?

A) 7940
B) 8961
C) 6941
D) 9951
E) 7912

2. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7920
B) 6921
C) 9951
D) 7930
E) 7970

3. Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?

A) Master_Script Table
B) Dialer_Detail Table
C) Bucket_Intervals Table
D) Campaign Table
E) Peripheral_Monitor Table

4. In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro integration
B) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel using the embedded browser option
C) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server
D) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop Browser Edition
E) Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector

5. Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A) Agent_Interval
B) Agent_Skill_Group_Interval
C) Dialer_Interval
D) Router_Interval
E) Call_Type_SG_Interval

Solutions: