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Cisco 642-427

642-427

Exam Code: 642-427

Exam Name: Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

Updated: Aug 04, 2026

Q&A Number: 301 Q&As

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Cisco 642-427 Exam Syllabus Topics:

SectionWeightObjectives
Advanced Features and Applications20%- Call Control Discovery (CCD) and SAF
- Extension Mobility Cross Cluster
- Media resources, voice quality, and QoS issues
Call Setup and Dial Plan Troubleshooting25%- Globalized call routing and number transformation
- Dial plan, route patterns, partitions, CSS, translation rules
- Intrasite, intersite, and off-net call failures
Integrated Solution Troubleshooting10%- Presence and IM service troubleshooting
- Unity Connection integration issues
Troubleshooting Methodology and Tools20%- Monitoring and diagnostic tools: RTMT, Serviceability, traces, logs, debugs
- Systematic troubleshooting approach
CUCM and Registration Troubleshooting25%- Endpoint and IP phone registration issues
- Gateway and trunk registration (SIP, H.323, MGCP)
- CUCM service availability and database replication

Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Your Cisco Unified CallManager 5.0 cluster has just started to use a third-party LDAP service. Users complain that they are unable to make changes to their passwords in their Cisco Unified CallManager user web pages. How should you resolve this problem?

A) Restart the phones that are having problems to reinitialize the LDAP database.
B) Have the users make changes to their passwords in the LDAP database.
C) Change the passwords on the IP phone screen using the TUI.
D) Configure automatic synchronization of the LDAP database.


2. Refer to the exhibit.

The exhibit shows the output of a successful RSVP call setup that uses G.729 codec. What should the minimum bandwidth configuration on interface serial 0/1/0.121 for the command ip rsvp bandwidth be?

A) 24 Kb/S
B) 40 Kb/S
C) 8 Kb/S
D) 16 Kb/S
E) 32 Kb/S


3. The following statements describe the icons' functions displayed in the exhibit.
The GK icon can be clicked to view the output of the show gatekeeper endpoint command.
The CallManager cluster can be clicked to see the trunk configuration screens.
The X of each popup can be clicked to return to the item.
In order to support three local zones West, East and EMEA, the 10.1.110.1 router is configured with a gatekeeper. After issuing the show gatekeeper endpoints command, you find that the West zone device is lost. Please choose the proper measure that should be taken to the configuration in the CallManager for it to register with the gatekeeper of the zone West.

A) Restart the callmanger so it can register with the gatekeeper
B) Change the Device Name to be the IP address of the gatekeeper in the CallManager Trunk Configuration page
C) Configure a zone name on the CallManager trunk
D) Set the Terminal Type to terminal in the Gatekeeper Information field of the Trunk Configuration


4. Refer to the exhibit.

When a Cisco Unified Communications Manager Express advertises the directory number pattern in the exhibit, what would the learned pattern be in the RTMT tool on the Cisco Unified Communications Manager?

A) 4XXX and the ToDID will be 0:+19725554XXX
B) 19725554XXX and the ToDID will be 0:+1972555
C) 4XXX and the ToDID will be 0:+1972555
D) 4XXX and the ToDID will be 0:19725554XXX
E) 4XXX and the ToDID will be 0:1972555


5. Which two options are used by Cisco Service Advertisement Framework Forwarder to communicate with IP networks? (Choose two.)

A) Cisco Discovery Protocol Neighbors Detail
B) Cisco TCP client
C) static NAT
D) static configuration
E) dynamic discovery
F) Cisco SAF client


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: E
Question # 5
Answer: E,F

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