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Nortel 920-183

920-183

Exam Code: 920-183

Exam Name: Callpilot RIS.5.0 System Administrator

Updated: Aug 10, 2026

Q&A Number: 56 Q&As

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Nortel 920-183 Exam Syllabus Topics:

SectionObjectives
CallPilot System Architecture- CallPilot hardware and system components
  • 1. Server architecture overview
    • 2. Telephony integration with Nortel PBX
      - Software and operating environment
      • 1. System services and processes
        • 2. CallPilot Rls.5.0 software features
          Telephony Integration- PBX integration
          • 1. Call routing and call answering rules
            • 2. Nortel Meridian / BCM integration concepts
              - Dial plan and extensions
              • 1. Call forwarding and voicemail routing
                • 2. Extension mapping
                  Maintenance and Troubleshooting- System diagnostics
                  • 1. Log analysis and system monitoring
                    • 2. Fault isolation procedures
                      - Backup and recovery
                      • 1. Restore and disaster recovery
                        • 2. System backup procedures
                          CallPilot Services- Voice messaging services
                          • 1. Voicemail system configuration
                            • 2. Greeting and notification settings
                              - Automated attendant features
                              • 1. Call answering scripts
                                • 2. Menu tree configuration
                                  System Administration- User and mailbox management
                                  • 1. User permissions and access control
                                    • 2. Mailbox creation and configuration
                                      - System configuration
                                      • 1. Time/date and system parameters
                                        • 2. Voice messaging configuration

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