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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Backup, Recovery and Data Protection | 15% | - Archive and Retention - Snapshot and FlashCopy - Replication and Mirroring |
| Troubleshooting and Problem Determination | 25% | - Performance Issues - Connectivity and Path Failures - Error Log Analysis - Diagnostic Tools and Utilities |
| Maintenance and Support | 15% | - Support Portal and Resources - Firmware and Software Upgrades - Replacement Procedures |
| IBM Storage Product Overview | 20% | - FlashSystem Family - Storwize / SAN Volume Controller - DS8000 Series - XIV Storage System - IBM Spectrum Storage Suite |
| Installation and Configuration | 25% | - System Planning and Requirements - Network Connectivity and SAN Configuration - Hardware Installation - Software Setup and Initialization |
IBM Enterprise Storage Technical Support Sample Questions:
1. How is RTO defined?
A) The time it takes to restore the backup tapes at a remote site.
B) The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.
C) The time it takes to complete the nighty backup process.
D) The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
2. Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?
A) DS88870
B) XIV
C) SONAS
D) Storwize V7000 Unified
3. Which data type will have the best compression ration with Real-time Compression?
A) File and print
B) Encrypted data
C) JPEG images
D) Databases
4. Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?
A) FlashSystem 840
B) XIV with 2TB drives base without any features
C) SONAS with SATA drives
D) DS8870 with ranks of 1.2TB drives
5. A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?
A) Excel macros linked to storage API
B) Native IBM Spectrum Virtualize performance tool(s)
C) Svcmon with daily data collection
D) IBM Spectrum Control
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |


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