ServiceNow CIS-CSM日本語

Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

• Basic and advanced operations performed by users and the system
• State model and default process flow
• Basic and advanced features in baseline installation of the current release
• Functionality and features added or changed in the current release

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

Sample Questions

Sample Item - Incident Management:

If a parent Incident is updated to reflect a new Assignment Group, Work Notes, and related Problem, which corresponding fields are updated on the child Incident(s)?

• No updates are made to child Incidents
• Work Notes
• Assignment Group and Work Notes
• Assignment Group, Work Notes, and related Problem

Sample Item - Problem Management:

When creating a problem record from an incident record, which element defines the field mapping between the two?

• Create Problem UI action
• ProblemUtils script include
• ProblemV2Util script include
• Problem created from system property (com.sn-problem.create_from_incident.attributes)

Sample Item - Change and Release Management:

Conflict detection in change management can identify conflicts from which of the following reasons?

• The change scheduled is outside of business hours
• The CI is not in the maintenance window
• The changes schedule does not give appropriate lead time
• The change schedule is during blackout periods
• Existing scheduled changes to the CI

Sample Item - Knowledge Management:

Each time a knowledge article is viewed, a record with the user identity and whether the articles was attached to a task, is added to which table?

• Knowledge [kb_knowledge]
• Knowledge Search Log [ts_query_kb]
• Knowledge Use [kb_use]
• Knowledge Feedback [kb_feedback]

Sample Item - Service Catalog / Request Management:

Which one of the following is proper syntax for accessing values of variables from a Record Producer script field?

• g_form.getVariable(‘variable_name')
• current.variable_name
• producer.variable_name
• g_form.getReference(‘variable_name')

Sample Item - Configuration Management Database (CMDB):

Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI?

• Change Control
• Assignment Group
• Support Group
• Managed By

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Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach.

You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.

ServiceNow, a multinational multibillion dollar giant, offers IT service delivery tools to one of the leading markets. ServiceNow offers ITSM and SAM solutions for the end-to-end life-cycle maintenance of applications on a single platform. ServiceNow helps you optimize the IT tools that minimize costs and compliance through automatic sourcing, power, and optimization, and aligns your tech requirements with your overall market objectives. Demand for experts from ServiceNow is growing. ServiceNow qualification offers members the knowledge and confidence to take full advantage of the ServiceNow platform. During the training and certification processes, participants will be able to develop, adapt, and build real-world scenarios and a hands-on approach.

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