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SAP Service Cloud Certification Exam Details:
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Duration | 180 mins |
| Exam Price | $550 (USD) |
| Passing Score | C_C4H510_04 - 63% |
| Reference Books | C4H440, C4H510 |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Number of Questions | 80 |
| Level | Associate |
| Schedule Exam | SAP Training |
| Exam Code | C_C4H510_04 |
SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance Plan | <8% | - Maintenance plan configuration - Scheduling and execution |
| Topic 2: Service Business Process | 8%-12% | - Service ticket lifecycle - Work distribution rules - Service levels and categories - Time recording and fulfillment |
| Topic 3: Contracts and Case Management | <8% | - Case management processes - Service contract setup |
| Topic 4: Service Objects | >12% | - Warranty Management - Registered Products and usage in service tickets - Installed Base and usage in service tickets |
| Topic 5: Data Management | 8%-12% | - Master data handling - Data migration templates - Mass data maintenance |
| Topic 6: Personalization and Extensibility | <8% | - Extensibility options - UI personalization |
| Topic 7: Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Topic 8: Reporting | <8% | - Integration with Microsoft Excel - Standard reports and dashboards |
| Topic 9: User Management | 8%-12% | - Notification process configuration - Business roles and user setup - Data restrictions and access control |
| Topic 10: Basic Setup Settings | 8%-12% | - Implementation basics - Fine-tuning configuration |
| Topic 11: Communication Channel and Knowledge Base | 8%-12% | - Knowledge base setup and usage - Supported communication channels |
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