Salesforce FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Agentforce Field Service and Operations Consultant Sample Questions:

Question #1
One of the products sold by Universal Containers requires quarterly service Appointments.
Which feature should a Consultant use to meet this requirement?

A. Build a Process for Service Appointments.
B. Implement Path for Work Orders.
C. Configure a Maintenance Plan.
D. Define a repeating Work Type.

Question #2
Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts andProviding prompt service.
Which two default Scheduling Policies meet this requirement? Choose 2 answers

A. Emergency Policy
B. High Intensity
C. Soft Boundaries
D. Customer First

Question #3
A Technician needs to get a replacement part for damaged inventory on their truck for an upcoming job. To which object should the Technician add a Product Request record?

A. Work Type
B. Service Report
C. Work Order
D. Service Appointment

Question #4
Universal Containers Technicians frequently need to request more parts From another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Product Consurned and a Product request line item.
B. Create a Product Request and a Product request line item.
C. Create a Shipment and a Product request line item.
D. Create a Work Order Line Item and a Product request line item.

Question #5
Which two reports should a Consultant build to track the number of parts used by a Technician during a Given time period? Choose 2 answers

A. Products Consumed on Work Order Line Items
B. Products Consumed on Work Orders
C. Service Appointment inventory
D. Work Order inventory

Solutions: