EXIN ISO20KF

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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. Which of the following is a best practice for Capacity Management?

A) Decisions about service provision should be based on cost effectiveness comparisons.
B) The Service Catalog should be maintained and kept up-to-date.
C) A Capacity plan documenting the actual performance and the expected requirements should be produced at least annually.
D) The resilience of the infrastructure components should be measured and included in the Capacity plan.

2. To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?

A) all ISO/IEC 20000 processes
B) Configuration Management
C) Availability Management
D) Incident Management

3. What should planning for a new or changed service consider?

A) verification that the appropriate level of testing is completed
B) the existing service levels
C) a complete review of all recent security breaches
D) Known Errors to file systems

4. What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?

A) The SLAs with the other parties
B) The Service Management Plans
C) The SLAs with the customers
D) The Service Level Plans

5. Which one of the following standards is concerned primarily with security?

A) ISO/IEC 15504
B) ISO/IEC 27001
C) ISO 9001
D) ISO/IEC 20000

Solutions: