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Microsoft MB-280 Exam Syllabus Topics:
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Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280
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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
Question #1
You are updating the current relationship behavior of the primary owner (Contact) to pet relationship.
You need to ensure the case study requirements are met.
Which two options must be changed? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question #2
You are working in Dynamics 365 Sales. You turn on the visibility of the Dynamics 365 Sales records in the channel.
A user working with leads is unable to pin the view into Microsoft Teams.
You need to identify the issue.
What should you do?
A. Add users to the correct security role.
B. Enable the External links within Teams option.
C. Enable the Turn on Enhanced Microsoft Teams Integration option.
D. Disable the Turn on the linking of Dynamics 365 records to Microsoft Teams channels option.
E. Add users to the Teams channel.
Question #3
You are a sales manager at an international company using Dynamics 365 Sales.
You need to set up the product catalog, including the ability to organize your products into a hierarchy.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
Question #4
You are implementing Dynamics 365 Customer Insights - Data as the company ' s Customer Data Platform.
You set up the data sources and start the unification process. You need to identify the primary table within the Matching conditions page.
Which two criteria should you use to determine the primary table? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.
A. Choose the table with the most complete and reliable profile data about your customers.
B. Choose the Dynamics 365 contact\ab\e when this is available as the data source.
C. Choose the table that has the most related tables.
D. Choose the table that has several attributes in common with other tables.
Question #5
A company is using Dynamics 365 Sales to provide quotes to their customers.
Preferred customers must be granted a separate flat rate discount on specific products, depending on their countries or regions. What should you create?
A. A price list for the currency of each country/region.
B. A product bundle for each country/region.
C. A discount list for Preferred Customers.
D. A sequence command step.
Solutions:
| Question #1 Correct Answer: Only visible for members | Question #2 Correct Answer: C | Question #3 Correct Answer: Only visible for members | Question #4 Correct Answer: A,B | Question #5 Correct Answer: A |


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