WGU Organizational-Behaviors-and-Leadership

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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Altering the structural variables
B) Authoritative command
C) Altering the human variable
D) Problem solving

2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Select one.

A) Altering the human variables and roughing
B) Altering the human variables and confrontation
C) Altering the structural variables and smoothing
D) Altering the structural variables and confrontation

3. What is a purpose of employee performance evaluations?
Choose 1 answer

A) To measure the physiological symptoms of organizational dysfunctionality
B) To provide feedback and determine reward allocations
C) To serve as a screening device for selecting new employees
D) To determine who is best tuned to organizational politics

4. An employee is motivated by prosperity, economic success, well-being, world peace, and autonomy and self-reliance in the workplace.
Which of the employee's motives is an instrumental value?

A) World peace
B) Autonomy and self-reliance
C) Prosperity
D) Economic success

5. Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"?
Choose 1 answer

A) Path-goal theory
B) Leader-participation model
C) Situational leadership theory
D) Leader-member exchange theory

Solutions: