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Salesforce Strategy-Designer

Strategy-Designer

Exam Code: Strategy-Designer

Exam Name: Salesforce Certified Strategy Designer

Updated: Sep 20, 2026

Q&A Number: 230 Q&As

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Salesforce Strategy-Designer Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Leveraging Adjacent Roles & Skills19%- Aligning design with Salesforce ecosystem capabilities
- Collaborating with development, UX, and business teams
- Guiding solution delivery and iteration
- Applying systems thinking and platform knowledge
- Identifying technical and business capabilities
Topic 2: Value Design32%- Feasibility, desirability, and viability assessment
- Problem framing and challenge statements
- Ethics, values, and user-centric principles
- Co-creation and stakeholder engagement methods
- Strategic rationale and future implications
Topic 3: Intangible Deliverables26%- Influencing decision-making and advocacy
- Building strategic alignment and consensus
- Relationship and stakeholder management
- Facilitation and cross-discipline collaboration
- Vision communication and storytelling
Topic 4: Tools and Artifacts23%- Design documentation and alignment tools
- Roadmapping and solution visualization
- Discovery and research techniques
- Opportunity framing and prioritization frameworks
- Journey mapping and system modeling

Salesforce Certified Strategy Designer Sample Questions:

Question #1
How are the different models of users called under the pre-planning process for a Salesforce integration?

A. Profiles
B. Super Users
C. Roles
D. Key Personas


Question #2
What is a group that should NOT be included in the process of brainstorming and Idea Generation?

A. Optimists
B. Realists
C. People who are generative
D. People who default to "no" when talked about innovation
E. People who know the users


Question #3
Of the following Strategy Design Research Methods, which one is the appropiate one for this stage:
Exploration/Refining an Idea

A. Observations
B. Journal Studies
C. Interviews
D. Codesign sessions


Question #4
Of the 4 target types to measure business success, which one fits the following example: Percentual reduction of phone complaints by customers.

A. Growth Target
B. Efficiency Target
C. Customer Satisfaction Target
D. Expansion Target


Question #5
Is it a good practice to create a system diagram to visualize current and future features integrated with Salesforce?

A. Yes
B. No


Solutions:

Question #1
Correct Answer: D
Question #2
Correct Answer: D
Question #3
Correct Answer: D
Question #4
Correct Answer: B
Question #5
Correct Answer: A

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