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Apple Device Support : SUP-2026

SUP-2026

Exam Code: SUP-2026

Exam Name: Apple Device Support

Updated: Aug 04, 2026

Q&A Number: 306 Q&As

SUP-2026 Free Demo download

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Apple SUP-2026 Exam Syllabus Topics:

SectionObjectives
Topic 1: Privacy and Security- Security features
  • 1. FileVault, Activation Lock, and Find My
    • 2. Passcodes, Touch ID, and Face ID
      • 3. Privacy controls and security settings
        Topic 2: Device Management- Management technologies
        • 1. Mobile Device Management (MDM)
          • 2. Managed Apple Accounts
            • 3. Configuration profiles and enrollment
              Topic 3: Diagnostics and Troubleshooting- Support procedures
              • 1. Troubleshoot hardware and software issues
                • 2. Recovery and reinstall procedures
                  • 3. Use Apple diagnostic and support tools
                    Topic 4: Device Setup and Configuration- Initial device setup
                    • 1. Data migration and backup
                      • 2. Apple Account and iCloud configuration
                        • 3. Set up iPhone, iPad, and Mac
                          Topic 5: Networking and Sharing- Network connectivity
                          • 1. Bluetooth connectivity
                            • 2. Wi-Fi configuration and troubleshooting
                              • 3. AirDrop, AirPlay, and Continuity

                                Apple Device Support Sample Questions:

                                1. Which of these actions should you take if an alert appears after you install a system extension?

                                A) Open System Information to notarize the extension.
                                B) Contact the developer for extension support.
                                C) Use Migration Assistant to update the extension to be compatible with the current version of macOS.
                                D) Start up the Mac in safe mode, and reinstall the extension.


                                2. Scenario
                                You have an iPhone and iPad device. You bought five new App Store apps on your iPhone. but you also want to use these apps on your iPad.
                                How can you configure your iPad to automatically download and install the App Store apps you bought on your iPhone?

                                A) In the App Store, tap Settings and tap to turn on App Downloads.
                                B) In Settings, tap App Store and tap to turn on App Downloads.
                                C) In the iTunes Store, tap Settings and tap to turn on Automatic Downloads.
                                D) In Settings, tap General > Software Update > Automatic Updates.


                                3. A user tried to use AirDrop to send a file from their iPhone to another iPhone. The file was large, the user went out of range, and the transfer didn't complete. How can you confirm in Settings that future transfers can complete?

                                A) Go to General > AirPlay & Continuity, then turn on Handoff.
                                B) Go to General > AirDrop, then turn on Bringing Devices Together.
                                C) Go to General > AirDrop, then turn on Use Cellular (or Mobile) Data.
                                D) Go to VPN > Disconnect, then restart the transfer.


                                4. You are trying to connect a podcast mic to your mac. You go into Sounds, but the mic isn't appearing an as option. Where else can you check to see if the mic is properly connected to your mac?

                                A) System Information > Hardware
                                B) System Settings > Printers & Devices
                                C) System Settings > Hardware
                                D) System Information > Devices


                                5. Which of these statements is a requirement to transfer data between devices using QuickStart?

                                A) Both devices must be signed in to the same Managed Apple Account.
                                B) Both devices must be signed in to the same unmanaged Apple Account.
                                C) Both devices must have Wi-Fi and Bluetooth turned on.
                                D) Both devices must have Face ID set up.


                                Solutions:

                                Question # 1
                                Answer: B
                                Question # 2
                                Answer: B
                                Question # 3
                                Answer: C
                                Question # 4
                                Answer: A
                                Question # 5
                                Answer: C

                                Related Certifications
                                Apple Certified Associate
                                ACSA
                                ACMA
                                NCP
                                AppleCare Technician Training
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