Avaya Contact Center Control Manager Implementation and Maintenance : 3302

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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_portal
B) CRN_CS
C) ws_er
D) witness

2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) Microsoft MVC
B) SQLServer2008 R2Express
C) Microsoft Silverlight3.0
D) .NETFramework4.0

3. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\temp\accminstaller.log
B) C:\install.log
C) C:\windows\temp\accminstaller.log
D) C:\accminstaller.log

4. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A) Check Export to External Systems at the system parameter level.
B) Enable UDFon eachuser'sprofile.
C) Check Export to External Systems on the user's profiles.
D) Enable UDFthe system parameterlevel.

5. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Two
B) One
C) Four
D) Three

Solutions: