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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Flow Configuration and System Monitoring | - ARS short codes and routing control - Incoming Call Routes (ICR) and call handling - SIP line behavior and en bloc dialing - System Status Application (SSA) usage |
| Topic 2: Understanding of Avaya IP Office Platform and Security Administration | - Core platform components and architecture - Security administration and service users - Session Border Controller and SIP security concepts |
| Topic 3: System Status, Troubleshooting, and Alarm Management | - VoIP troubleshooting (latency, jitter, lag) - ISDN/PRI troubleshooting and alarm handling - System Monitor and debug tools - System Status Application monitoring |
| Topic 4: Integrated System Logging and Network Diagnostics | - System logging and event analysis - Network diagnostics using tools such as Wireshark |
| Topic 5: Data Backup, Restoration, and System Upgrades | - Backup strategies and procedures - Upgrade planning and execution - System restoration and recovery processes |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. A customer requires that all users be blocked from making international calls.
Which method can be used to efficiently apply this restriction to the IP Office Platform's short codes?
A) Adding the short code to the ARS table.
B) Configuring the short code for each user individually.
C) Assigning the short code to a user permission.
D) Assigning the short code to all external lines.
2. A customer wants all users to import their Outlook contacts into their one-X Portal personal directories.
What is the recommended way for users to achieve this?
A) Notify the customer that this is not a recommended practice.
B) Add each Outlook contact individually to the personal directory.
C) Use a .csv format to import the Outlook contacts.
D) Copy and paste all contacts from Outlook into the personal directory.
3. A customer's primary number is directed to the VM: Main destination in the incoming call route menu.
Where should you look to ensure that these calls are being routed correctly?
A) User Extension Settings
B) Hunt Group Configuration
C) Voicemail Pro Modules
D) Auto Attendant Menus
4. A customer has two primary receptionists using SoftConsole, and four back-office employees use SoftConsole on their PCs to cover for the receptionists during breaks or lunch.
How many licenses are required to allow this setup to work?
A) 6
B) 2
C) 8
D) 4
5. Which configuration areas must be set up by all VoIP device users, agents, and hot desking users?
A) Mobility
B) Services
C) Telephony-Supervisor Settings
D) Extension
E) User Rights
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: E |
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