Avaya Workforce Engagement Support Certified : 33160X

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Avaya Workforce Engagement Support Certified Sample Questions:

1. In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)

A) DMCC
B) DMS
C) Station-Side (Interception)
D) SIPREC
E) VoIP Gateway Recording

2. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) CMS
B) Phone
C) Dialer
D) Quality

3. Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?

A) The SR validator compares the current installation and configuration to the requeriment file for that server
B) The SR validator attempts to fix any issues it finds
C) The server group and server type are automatically detected by the SR Validator
D) All server validation information is maintained on a separate logging server

4. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

A) Maintenance account
B) Local account
C) MSA
D) DMSA

5. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

A) It is browser-based interface
B) User access is through the system Management desktop applications
C) It eliminates duplicate configuration if shares data
D) It allows application-level functionality configuration

Solutions: