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What is the duration, language, and format of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam
- Duration : 105 minutes
- Number of questions : 60 questions
- Passing score: 65%
- Language : English
- Questions type : multiple-choice/multiple-select questions
Introduction to Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam
The Salesforce-CRT 211 exam is a competency-based certification exam that recognizes your knowledge of next-level techniques to administer and manage Salesforce's CRM capabilities through guided scenarios, lecture, and discussion.
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Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam
Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:
1. Salesforce Security and Custom Objects
- Restricting and Extending Object, Record, and Field Access
- Territory Management
- Determining Appropriate Sharing Solutions
- Data Relationships
2. Automation, Change Management, and Auditing
- Deployment Tools
- Sandboxes
- Auditing and Monitoring
- Change Management Options
3. Analytics and Data Management
- Dashboards
- Data Quality Features and Policies
- Creating Reports
- Report Types
4. Sales, Service, and Content Applications
- Products, Price Books, Schedules, and Quotes
- Content Management
- Salesforce Knowledge
- Service Cloud Console Toolkit
- Entitlements
- Forecasting
5. Customization: Fields
- Work with page layouts
- Create selection fields: picklists and lookups
- Work with record types and business processes
- Create new custom fields
- Administer standard fields
- Maintain data quality
- Create formula fields
6. Managing Data
- Update existing records with the data loader
- Mass delete records
- Back up data with a weekly export
- Keep records up to date with Data.com and social accounts and contacts
- Mass transfer records between users
- Import new records using import wizards
7. Reports and Dashboards
- Create new reports with the report builder
- Print, export, and email reports
- Summarize report data with formulas and visual summaries
- Build dashboards
- Filter reports
- Run and modify reports
8.Automation
- Manage email administration
- Set up workflow rules and Process Builder
- Automate leads and cases
9. Managing the Support Process
- Automate the support process
- Enable collaboration in the Service Cloud
- Understand the Salesforce Console
- Analyze support data with reports and dashboards
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Prerequisites for CRT 211 Exam
There are no Prerequisites for Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam.
Salesforce CRT-211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Cloud Applications | 10% | - Knowledge management
|
| Topic 2: Sales Cloud Applications | 10% | - Sales process management
|
| Topic 3: Process Automation | 20% | - Business process automation
|
| Topic 4: Analytics, Reports and Dashboards | 13% | - Advanced reporting
|
| Topic 5: Security and Access | 20% | - Record and field level security
|
| Topic 6: Auditing and Monitoring | 10% | - System troubleshooting tools
|
| Topic 7: Change Management | 7% | - Metadata deployment
|
| Topic 8: Objects and Applications | 19% | - Custom object relationships
|
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