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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Topic 2: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Topic 3: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 4: Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Topic 5: Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Topic 6: Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Topic 7: Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)
A) Submit a ticket to Genesys Cloud support.
B) Resend the invite.
C) Tell John to be patient and wait for the email to arrive.
D) Add John to Genesys Cloud again so that a new invitation will be generated.
E) Reset John's password and let him know the password to log in with.
2. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
A) Queues
B) Workspaces
C) Groups
D) People
3. You can add more than one outbound route to the contact center.
A) False
B) True
4. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?
A) It should be connected to a different network segment that has access to your company intranet.
B) It should be connected to the same network segment that the Bridge server is on.
C) It should be connected to a network segment that has outbound access to the public Internet.
5. What is the maximum file size that a user can upload into Genesys Cloud Documents?
A) 100 MB
B) 2 GB
C) 10 MB
D) No Limit
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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