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HDI QQ0-400 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Quality and Continuous Improvement | - Process improvement awareness - Customer satisfaction measurement |
| Communication Skills | - Verbal and written communication - Active listening and empathy |
| Problem Solving and Troubleshooting | - Basic troubleshooting techniques - Root cause identification |
| Incident and Ticket Management | - Prioritization and escalation - Ticket lifecycle and documentation |
| Customer Service Fundamentals | - Service mindset and professionalism - Customer expectations and service standards |
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