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HP HP2-B85 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Imaging and Printing Portfolio | 30% | - Inkjet and LaserJet product families - Large format and production printing - MFP and digital sending solutions |
| Technology & Benefits | 20% | - Security and manageability features - Printing technologies and specifications - Energy efficiency and environmental features |
| Customer Needs & Sales Process | 25% | - Imaging and printing assessment methodology - Understanding customer business challenges - Matching solutions to customer requirements |
| Competitive Positioning | 10% | - HP differentiators vs competitors - Value proposition and ROI communication |
| Solutions & Applications | 15% | - Supplies and service options - Document workflow and software solutions - Horizontal and vertical industry use cases |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. At what percentage does the use of color in printed communication increase readership?
A) 50%
B) 25%
C) 100%
D) 75%
2. What is a new capability the imaging and printing convergence has brought to imaging and
printing workflow?
A) printing and then copying documents
B) scanning to email
C) distributing hard copies of documents by hand
D) printing booklets
3. What is the key driver in a transactional type of sale?
A) the customer
B) the product
C) perceived customer benefits
D) long-term planning
4. Which HP technology delivers high quality output and smaller file sizes?
A) HP ColorREt
B) HP BestRes
C) HP FastRes
D) HP PhotoRes
5. Which statement is correct?
A) HP produces All-in-One LaserJet cartridges because they are easy to use and provide consistently high print quality.
B) Third-party refilled and remanufactured cartridges are all produced in the same HP manufacturing plant.
C) HP offers a mix of new and refilled cartridges to give customers the choice between high quality and lower prices.
D) HP only produces printers with refillable, modular toner systems to provide lowest cost per page (cpp).
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |


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