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IBM M2090-740 Exam Syllabus Topics:

IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. What is one way Case Manager supports dynamic case handling?

A) Work is routed to case workers based on business rules.
B) Case workers can create comments on cases, documents, and tasks whenever they need.
C) Case workers can close and reopen tasks as often as they want.
D) Case workers can view and start new tasks for a case "on the fly".

2. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) How do CSRs do scanning of documents today?
B) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
C) Do your CSRs need Case Management?
D) How do CSRs access all information necessary to respond to customer questions?

3. Which of the following is NOT included in the IBM Records and Retention Management solution?

A) A DoD V5015 Certified Records Management application which supports regulatory compliance for record keeping, automates records capture, records retention and disposition
B) Statement presentment and report management to generate a fast and significant ROI by reducing print and storage costs
C) An application to manage the global retention schedule, records taxonomy and legal citation library with auditing support for schedule changes and jurisdictional differences in the retention policy
D) Advanced visualizations and machine learning technology for records classification to help organizations gain insight into data usage, data value, and clean up legacy data

4. How does Datacap software assure that a new application has been entirely filled-in?

A) Datacap rules will not allow a document to be scanned unless it is filled in
B) Datacap verification checks can review that data is populated in all key fields. If missing, it sends an email to branch personnel before the customer has left the branch
C) Datacap sends the file overseas to a team of verifiers who comb through each application
D) Datacap provides a step-by-step guide for the customer to follow when filling in the form

Solutions: