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IBM Enterprise Storage Technical Support : C9020-971

C9020-971

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Aug 13, 2026

Q&A Number: 55 Q&As

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Problem Resolution- Diagnosing and resolving storage issues
- Use of diagnostic utilities
Topic 2: Storage Virtualization and Management- Storage management tools (e.g., Spectrum Control)
- IBM Spectrum Virtualize/similar technologies
Topic 3: Data Protection Technologies- Backup and recovery concepts
- Data protection solutions
Topic 4: Performance Optimization- Performance analysis tools
- Tuning storage performance
Topic 5: Installation and Configuration- Enterprise storage systems setup
- Network connectivity and SAN configuration

IBM Enterprise Storage Technical Support Sample Questions:

1. A customer currently owns a Scalar LTO-5 SAS single drive autoloader.
Planned future growth requires a tape library with capacity of four LTO-6drives and 40 data cartridges.
Which IBM product meets the requirement while minimizing impact on the budget?

A) TS3200
B) TS3310
C) TS3100
D) TS2900


2. Which solution provides virtualization, consolidation, and automation for a cloud deployment?

A) FlashSystem 840
B) XIV Gen3 with IBM Spectrum Protect
C) IBM SmartCloudVirual Storage Center
D) Storwize V3700


3. A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?

A) Determine how energy allocated to IT resources is used to produce business results.
B) Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
C) Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
D) Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.


4. What is the most common initial benefit to data center economics of implementing an IBM FlashSystem?

A) More servers
B) More disk drives
C) More power consumption
D) More performance


5. A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?

A) IBM CompleteCenter
B) IBM System Storage Interoperation Center
C) IBM Systems Consolidation Evaluation Tool
D) IBM ATS Server Consolidation Monitor


Solutions:

Question # 1
Answer: C
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: A

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