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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three

A) Automatically Generate a New Individual Relationship
B) Transmit Loyalty Promotion Segments to Marketing Cloud
C) Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.
D) Activate and Publish the Segment

2. Universal Container (UC) is developing a points-based Loyalty Program after the last accrual transaction.
How can the Salesforce Administrator set up this expiration model?

A) Set up Reset Qualyfing Points
B) Set up Expire Activity Based Qualifying Points
C) Set up Expire Fixed Non-Qualifying Points
D) Set up Expire Activity Based Non-Qualifying Points

3. A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?

A) Account page
B) Loyalty Program Member Related List
C) Contact page
D) Loyalty Program Member page
E) Transaction Journal

4. A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A) Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
B) Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
C) Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
D) Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months

5. What two ways could an Administrator configure a Promotion to target a specific audience?

A) Link a promotion to a campaign and associate a segment to the campaign
B) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.
C) This functionality does not exist in Salesforce Loyalty Management.
D) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion

Solutions: