Oracle Service Center 2021 Implementation Essentials : 1Z0-1038-21

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question #1
Which two events can trigger Custom Process Models?

A. Refresh
B. OnSaveComplete
C. Create
D. Load
E. Update

Question #2
Your customer wants to display customized branding information in the login window. Which two options can be used?

A. Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
B. Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
C. Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
D. Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Question #3
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must betaken to fix this?

A. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
B. Make sure guided assistance is enabled in another interface.
C. Increase the maximum number of response nodes in the configuration.
D. Make sure the guide definition file does not include anyhash value while importing it.

Question #4
When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

A. EGW_UPDATE_BY_CREATE
B. EGW_PASSWD_CREATE
C. EGW_PASSWORD_UPDATE_ENABLED
D. EGM_ENABLED
E. EGW_SEND_EMAIL_HEADERS

Question #5
You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A. Report Command
B. Content Pane
C. Workspace Ribbon
D. Global Ribbon
E. Workspace

Solutions: