Salesforce Certified Nonprofit Cloud Consultant (NPC) : NP-Con-102

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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A married couple has each donated to a nonprofit organization. The organization wants to track that they are part of the same household. Which step must be performed in Nonprofit Cloud as part of the solution?

A) Create an Opportunity Contact Role record for each household member.
B) Create a Party Relationship Group whose type is Household.
C) Create one Person Account to track the household members together.

2. A nonprofit organization wants Major Gift Officers to use a standardized set of tasks when soliciting a large donation. The Major Gift officers must be able to add tasks as needed. Which Nonprofit Cloud feature should the organization use?

A) Actionable Segmentation
B) Action Plans
C) Actionable Relationship Center (ARC)

3. A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in Salesforce as part of the Household's account record, but Universal Containers needs to be entered into the Salesforce system. How should a consultant track the volunteer's relationship with Universal Containers?

A) Create a Universal Containers Organization Account and create a Relationship record between the volunteer and Universal Containers.
B) Create a Universal Containers Organization Account a3nd create an Affiliation record between the volunteer and Universal Containers.
C) Create a Lead for the volunteer at Universal Containers and create an Affiliation record between the volunteer Lead and Universal Containers.1
D) Create a Lead for the volunteer at Universal Containers and create a Relationship record between the volunteer Lead and the volunteer Contact.2

4. A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer is hitting governor limit errors on a particular job. Which action should the consultant take to resolve the issue?

A) Schedule that job to run more frequently.
B) Increase the batch size for that job.
C) Decrease the batch size for that job.
D) Reschedule that nightly job.

5. A consultant is engaged by a nonprofit organization during the planning phase of a Nonprofit Cloud implementation project. What should the consultant consider when identifying the business value of the project?

A) A change in the project schedule will not impact the business value, but a change in the project cost will.
B) The organization's stakeholders define the business value, but the consultant should have a plan to measure it.
C) Increased fundraising performance cannot be considered because there is no guarantee that donations will increase.

Solutions: