IBM Information Management Front End Tools and Processes : C2090-045

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A) Increase the AQS set level up to 6.
B) Contact BE by phone or using Sametime chat.
C) Fill in the "NEXT QUEUE" field with the FE feedback queue.
D) E-mail BE notifying them of the upcoming customer PMR.

2. What is the meaning of Premium Support - Onsite Technical Support Services?

A) Manage customer when he is complaining.
B) Helping to design a customer solution.
C) Performs product installation at the customers' site.
D) Provides on-site knowledge transfer and hands on training.

3. Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A) PATCH file within the patch or fix download
B) contact the engineer who created the patch
C) the product set information database
D) the README file contained in the patch/fix download

4. What action must always be performed before submitting a new DCF technote?

A) Install the DCF Item Creator application.
B) Check for duplicate items in CAST or the Technote Database.
C) Ask the customer if they agree to open a technote.
D) Forward the PMR to the BackEnd.

Solutions: