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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key ITIL Functions and Roles | - Service desk - Application management - Technical management |
| ITIL Service Lifecycle | - Continual Service Improvement
|
| Service Management as a Practice | - Concepts of service and value creation - Stakeholders and value co-creation |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Wofür ist Zuverlässigkeit ein Maßstab?
A) Wie schnell ein Service oder eine Komponente in den normalen Betriebszustand zurückversetzt werden kann
B) Die Risikostufe, die sich auf einen Service oder Prozess auswirkt
C) Wie lange ein Dienst oder eine Komponente ihre Funktion ohne Fehler ausführen kann
D) Die Verfügbarkeit eines Dienstes oder einer Komponente
2. Service Design betont die Bedeutung der "Four Ps". Diese "Vier P" umfassen Partner, Menschen, Prozesse und ein weiteres "P". Welches der folgenden ist das zusätzliche "P"?
A) Vorbereitung
B) Gewinn
C) Produkte
D) Potenzial
3. Welche der folgenden Aussagen zur Meldung und Protokollierung von Vorfällen ist richtig?
A) Alle Anrufe an den Service Desk müssen als Vorfälle protokolliert werden, um die Meldung von Service Desk-Aktivitäten zu unterstützen
B) Vorfälle können von jedem gemeldet werden, der eine Störung oder potenzielle Störung des normalen Betriebs feststellt. Dies schließt technisches Personal ein
C) Vom technischen Personal gemeldete Vorfälle müssen als Probleme protokolliert werden, da das technische Personal Infrastrukturgeräte und keine Dienste verwaltet
D) Vorfälle können nur von Benutzern gemeldet werden, da sie nur die einzigen Personen sind, die wissen, wann ein Dienst unterbrochen wurde
4. Welche der folgenden Aktivitäten werden durch das Aufzeichnen von Beziehungen zwischen Konfigurationselementen (Configuration Items, CIs) unterstützt?
1) Bewertung der Auswirkungen und Ursachen von Vorfällen und Problemen 2) Bewertung der Auswirkungen der vorgeschlagenen Änderungen
3) Planen und Entwerfen einer Änderung an einem vorhandenen Dienst
4) Planen einer Technologieaktualisierung oder eines Software-Upgrades
A) nur 1, 2 und 4
B) Alle oben genannten
C) nur 1, 3 und 4
D) nur 1 und 2
5. Zuverlässigkeit ist ein Maß für:
A) Die Risikostufe, die sich auf einen Service oder einen Prozess auswirken kann
B) Ein Maß dafür, wie schnell ein Dienst oder eine Komponente wieder normal funktioniert
C) Wie lange ein Dienst oder eine Komponente ihre Funktion ohne Fehler ausführen kann
D) Die Verfügbarkeit eines Dienstes oder einer Komponente
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
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