Salesforce Public Sector Solutions Accredited Professional : AP-222

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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics for the Licensing, Permits, and Inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?

A) There are no Visit records.
B) There are no Violation records.
C) There are no active Action Plan Templates.
D) Person Accounts have not been enabled.

2. A government agency wants to provide the ability for an external customer to apply for a grant. They require data about the applicant, their financial status, project plans, and other details, which must match the structure of their paper form to comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel- perfect branding of the application within its authenticated website. What tool(s) would be required to provide an application form- like experience to enter this data?

A) Scripts, Einstein AI, Assessments, and Grants
B) OmniChannel, Flows, Apex, and DataLoader
C) OmniScripts, DataRaptors, Integration Procedures, and FlexCards
D) Application Form, Lightning Web Components, Communities, and Applications

3. Bohavhan has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bohavhan is looking for advice on providing up- to- date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

A) Implement Salesforce Knowledge, and publish articles to the Bohavhan public website via Lightning Out.
B) Implement Salesforce Knowledge, and publish articles to the Bohavhan public website CMS via outbound API calls.
C) Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
D) Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.

4. A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

A) Salesforce Flows, Customer Community, and Individual Account
B) Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
C) Salesforce Flows, APEX, Custom Objects, and VisualForce
D) Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

5. A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide booking integration without custom coding. Which of the three functionalities is readily available with this functionality?

A) Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
B) Send a contact document for review and signatures.
C) Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.
D) Track the signed contract document and update the contract record status.
E) Ability/Request to update the contents of the documents before signing by the reviewer

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